Privacy Policy & Overview of Personal Data Use

At Racknation S.A., we collect and process your personal data for specific purposes, which may be detailed in a separate notice or contract.

Justification for Processing Personal Data

We process your personal data based on the following conditions:

  1. To fulfill a contract with you (e.g., when you subscribe to our Services).

  2. To comply with legal obligations (e.g., maintaining accounting records).

  3. For our legitimate interests, such as business development, while ensuring your rights are respected.

  4. With your consent.

How We Use Your Personal Data

We use the personal data we collect to:

  • Provide the Services you requested.

  • Send you documentation or communications you requested.

  • Manage agreements with suppliers and customers.

  • Offer after-sales support and resolve inquiries.

  • Inform you about events, promotions, and our products.

  • Conduct transactions related to our Services.

  • Improve and develop our website, tailoring it to your interests.

  • Ensure the security of our site and data.

  • Investigate fraud and manage risks.

We will not sell or rent your personal data to third parties.

Disclosure of Personal Data

We may disclose your personal data if we believe it is necessary to:

  • Comply with laws and regulations.

  • Identify and take action against policy violations.

  • Protect our rights and those of our users, including disclosing information to law enforcement when required.

  • Share your data with third parties in relation to potential sales of our company or assets.

Transfer of Personal Data

If we transfer your personal data outside of Costa Rica, we will ensure it receives adequate protection in accordance with applicable laws. You can request details about such transfers by contacting us at legal@racknation.cr.

Children’s Privacy

Our website is not intended for children under 16. If you are under 16, please do not provide any personal data. If we inadvertently collect such data, please notify us, and we will delete it.

Marketing Communications

With your consent, we may send you emails about our products and services. You can opt out of these communications using the 'unsubscribe' link in our emails. If you are a subscriber, we may still send you important account-related notices.

Security

We implement security measures, including encryption, website enterprise protection & database server isolation, to protect your personal data. However, while we strive to ensure security, we cannot guarantee complete protection against unauthorized access.

Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. For marketing purposes, we retain your data for 18 months after your last interaction with us.